RETURNS AND EXCHANGES
Damaged Goods/Incorrectly fulfilled Orders
If an item in your order is received damaged or is not what you ordered, then please arrange for the return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. The replacement may be available.
General conditions applicable to Returns
In order to qualify for a refund, all items must be returned to us within 7 days of Order receipt:
Unaltered, unused and in a full saleable condition (or the condition in which they were received from us or our agents).
In their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear must have the original hygiene liner attached
Accompanied by the original Order confirmation.
Please take care to preserve the condition of any product packaging as, for example, damaged dress boxes may prevent re-sale and may mean that we cannot give you a full refund.
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.